Endo Mastery

Getting collections and A/R under control

Explore the top three reasons patients don’t pay at the time of service—and how your team can solve them.

ASHLEY HUBERS

PRACTICE COACH

As a coach, one of the most common things I see at the beginning of a coaching journey is a doctor who is excited and motivated to implement new strategies, but the team hasn’t yet crossed that motivational bridge. As a result, they are hesitant and sometimes doubtful about embracing change.

  

For your team to buy into your vision, they need more than instructions and goals. They need to understand why the doctor’s vision matters—both for the practice and for themselves personally. In other words, they need to see that they’re not just employees helping you reach your goals—they’re people whose own growth and success are part of the bigger picture.

 

It’s not enough to manage a team well. You must lead them. And leadership starts by recognizing that each team member is a human being with hopes, challenges, and dreams of their own. When you take the time to connect your vision to what matters to them, it becomes real for them—not just another change or set of expectations.

 

When a team feels like they’re part of something meaningful—something they can believe in and contribute to—they show up differently. They take more ownership, engage more deeply, and care more about outcomes. That’s when your vision really gains traction.

 

In coaching, we often help doctors make this shift by guiding them to share their vision with purpose, empathy, and clarity for the team to understand their role and contribution. When your team feels seen, supported, and inspired, they’ll stop working out of obligation and start working out of commitment.

 

That’s when your practice truly begins to thrive—not just because of what you’re doing, but because of who you’re doing it with, and why you are doing it together.

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